Frequently asked questions

Any sport with bookable time blocks on a court or field — tennis, pickleball, padel, basketball, baseball, soccer, volleyball, badminton. Per-court sport type and default duration (90-min padel, 60-min tennis, etc.) are configurable. If you charge by the hour, we can run it.

You do. The booking page is your brand. We're invisible infrastructure.

Yes. Operator accounts roll up multiple parks under one login — cross-park dashboard, aggregated revenue, shared staff roster. Convert a standalone park into an operator-owned child without downtime.

A typical park is live within a week: venue setup, pricing, Stripe Connect, and a staff walkthrough.

Yes. Deferred onboarding lets you publish and take reservations before KYC (Know Your Customer) verification clears, up to a pre-KYC booking cap. Funds settle once verification completes — no double work and no missed weekend launches.

Two paths. Private operators and concessionaires: 5% Stripe Connect pass-through, no monthly fee. Cities and public facilities: flat monthly tier ($99 / $249 / $499 / $1499) based on court count and volume, plus $0.05/booking above your cap. Annual prepay saves 10%. Full breakdown lives on the venue pricing page.

Stripe Connect. Players pay your connected account directly, Park Sync collects a platform fee, you keep the rest. Deposits hit your bank next business day.

Yes. Patron-class pricing sets separate resident / non-resident / member rates per court, with peak-hour multipliers on the demand curve (e.g. weekday-evening 1.5×). Staff can override any rate at check-in, and the rate breakdown is visible to players on the booking receipt.

Yes. Authorize.net is supported for muni finance teams that require it, and an offline-reconcile adapter handles cash and check payments with bank-deposit CSV (comma-separated values) import. Stripe Connect is the default; you pick the adapter that matches your processor.

Yes. Players join a waitlist on any sold-out slot; when a reservation is cancelled, Park Sync auto-offers the slot to the next in line with a short-window claim link. Offers expire if unclaimed and move to the next player automatically.

Yes. Staff run a counter workflow that takes cash, check, or card and ties the reservation to an existing patron or a new one. Lookup is by phone; duplicate patrons are merged so you don't end up with two records for the same player.

Every reservation gets a per-park QR code — players scan on arrival to mark themselves checked-in. If nobody shows up, the no-show policy kicks in: warn / deposit-forfeit / temporary ban, configurable per park. Excused no-shows don't count.

Yes. Each park gets a white-label booking page with your logo, colors, and custom domain (e.g. book.yourpark.com). Operator-level themes cascade across all child parks.

Staff automation powered by artificial intelligence (AI), not chatbots. Opt-in per park with a hard monthly budget cap in dollars. Drafts support-ticket replies against your runbook, sends a daily park-admin digest ("3 new bookings, 0 refunds"), and answers runbook questions scoped to your park. Zero data retention at the model provider; every invocation is audit-logged.

Yes. Park Sync supports two paths. A concessionaire who runs paid courts inside a public park can launch on our 5% Stripe Connect model in a few days. A municipal department can run Park Sync on a flat monthly tier while keeping their existing processor — we don't route muni funds.

Pick a tier ($99 / $249 / $499 / $1499 per month) based on court count and monthly booking volume. $0.05 per booking above the tier cap. Annual prepay saves 10%. No percentage fee on bookings. You pay your existing processor directly; Park Sync never holds muni funds.

No. We fit alongside ActiveNet, CivicRec, PerfectMind, Webtrac, Facilitron, and TeamSideline — we take the reservations your staff currently handles by email, phone, or spreadsheet, and sync programs and members back via CSV. No rip-and-replace.

Yes. Park Sync is eligible through cooperative-purchasing contracts (Sourcewell, OMNIA Partners) so cities can procure without a separate RFP (request for proposal). Ask us which vehicle fits your jurisdiction's policy.

Yes. Axe-core runs automatically on every code change, we test keyboard-only and with screen readers, and a VPAT 2.4 is available on request. Americans with Disabilities Act (ADA) Title II compliance — the 2024 Department of Justice (DOJ) rule — is table stakes for us, not an afterthought.

Versioned liability waivers are captured at booking with a content hash, signer identity, timestamp, IP (internet protocol) address, user agent, and a rendered PDF archived to object storage. Admins can run a CSV / JSON (JavaScript Object Notation) export of all park data, segregated from personally identifiable information (PII) so cities can redact before disclosure — target response is within 10 business days of a Public Records Act (PRA) request.

Raw card numbers never touch our servers — Stripe Elements handles the iframe. Row-level security is enabled on every Postgres table and the service-role key is used sparingly. Our dual billing model avoids the California Senate Bill (SB) 478 convenience-fee pitfalls that trip up single-model platforms for public entities.