Refund Policy

1. Park-Level Cancellation Policies

Refund eligibility is determined by each park's own cancellation policy, which is set by the park administrator and displayed at the time of booking. By completing a reservation, you acknowledge and agree to that park's specific cancellation terms.

Park Sync does not override or supersede a Park Operator's cancellation policy. Disputes about whether a cancellation qualifies for a refund must be resolved with the Park Operator directly.

2. Standard Default Policy

Where a Park Operator has not configured a custom policy, the following defaults apply:

These defaults may be overridden by a park at any time. Always check the policy shown on your booking confirmation.

3. Stripe Refund Processing

Approved refunds are issued through Stripe back to the original payment method. Processing typically takes 3–5 business days to appear on your statement, depending on your card issuer. This timeline is controlled by Stripe and your bank, not by Park Sync.

Park Sync's 5% platform fee is automatically reversed on any refunded booking — Park Sync keeps nothing on a refunded transaction. Under Stripe's standard terms, however, Stripe's own processing fees (interchange, network assessments, and Stripe's fixed/percentage charge) are not returned on a refund; the Park Operator's Stripe Connect account absorbs that processor cost. Park Sync does not control, waive, or alter Stripe processor fees.

4. Disputes and Escalations

If you believe you are owed a refund that a Park Operator has not issued:

1. First, contact the park directly using the contact information in your booking confirmation.
2. If the issue is not resolved within 5 business days, email hello@parksync.net with your booking ID and a description of the dispute.
3. Park Sync will facilitate communication between you and the Park Operator but will not issue refunds against a Park Operator's account without the Park Operator's authorization. The Park Operator makes the final refund decision in accordance with its posted cancellation policy.
4. If a Park Operator has pre-authorized Park Sync in writing (via the Park Sync Services Agreement) to resolve clear violations of its own posted policy, Park Sync may facilitate a refund under that authorization and will notify the Park Operator within 48 hours. Absent that pre-authorization, Park Sync has no independent authority to reverse a charge.
5. You retain your rights under applicable consumer-protection law, including the ability to file a chargeback dispute with your card issuer.

Park Sync is a technology intermediary and is not a party to the reservation contract between you and the Park Operator. Park Sync is not liable for refunds where the Park Operator's policy was clearly displayed at the time of booking and the cancellation request falls outside that policy.

5. Chargebacks and Card-Issuer Disputes

If you file a chargeback or card-issuer dispute for a Park Sync booking, Park Sync will cooperate with the card network and the Park Operator to gather and provide the evidence needed to evaluate the dispute, including the booking record, the cancellation policy that was displayed at the time of booking, waiver acceptance metadata, and the Stripe authorization trail. The card network — not Park Sync or the Park Operator — makes the final decision on the chargeback under the applicable card-network rules.

To streamline a dispute, we encourage you to first raise the issue under Section 4 above; most cases are resolved there without a chargeback. Abusive chargeback behavior (for example, repeatedly chargebacking bookings that were used or were outside the posted cancellation window) may result in account suspension under Section 10 of the Terms of Service.